Refund Policy

1. The short version

All sales are final, except where the law gives you a right we cannot and do not try to take away. Credits included with your plan do not expire while your account is open, so unused credits keep their full value. Canceling a subscription stops future charges; it is not a refund of the current period, and you keep the credits from it.

2. Your statutory rights

If you are a consumer in the EU or UK, you have a fourteen-day right of withdrawal on digital service purchases. When you subscribe you consent to the service beginning immediately, and you acknowledge that once credits are consumed the withdrawal right is waived for the consumed portion, as the law provides. Where consumer law grants you a mandatory refund right beyond this policy, that law wins and we honor it.

3. Billing errors

Duplicate charges, amounts that do not match the displayed price, and payments that failed to deliver their credits are always refunded in full. Tell us what happened and include your receipt reference.

4. How refunds are processed

Purchases are processed by Paddle as merchant of record, so approved refunds are issued by Paddle to your original payment method. Paddle may also handle certain refund requests directly under its own buyer terms. When a payment is refunded or charged back, the credits it granted are removed from your balance.

5. How to reach us

Email hello@risehai.com with the email address on your account and the Paddle receipt reference. We reply within a few business days.